Project
Mobile App0 → 1GrowthPLGDistribution
emConnect — Affiliate Acquisition App
A mobile-first affiliate platform that formalised an entirely undiscovered distribution channel — turning teacher referrals into a verified PLG engine.
RoleProduct Manager (sole PM)
CompanyEmversity
Year2024–25
StackNode.js · Firebase · Hercules ERP · LeadSquared · RazorpayX · WhatsApp API · OpenAI OCR
The Problem
The core problem

Emversity acquired students almost entirely through paid media — Google Search, PMAX, Meta — at a blended CAC of ₹70K–₹90K. 80% of leads came from paid channels. The model was expensive and left no room for organic compounding.

Field discovery involving 40+ teacher interviews revealed a signal: Teachers were already informally referring students for free, with zero visibility and no trackability. This was a decentralised, untracked, completely unmonetised channel waiting for infrastructure.

FIELD DISCOVERY — 40+ TEACHER INTERVIEWS
“I already send 4–5 students every year to healthcare colleges. I don’t even get a thank you, let alone a commission.”
Hundreds of teachers, coaching centre owners, and local influencers across India were already informally referring students to Emversity — for free, with zero visibility, zero recognition, and no way to track whether their referral even enrolled. The channel existed. It just had no infrastructure.

This was the core insight: an affiliate distribution channel already existed in the wild — decentralised, informal, and completely unmonetised. It just had no product. We identified three distinct problems to solve: Trust (payout transparency), Fraud (KYC), and Attribution (truth of source).

THE PROBLEM TO SOLVE
Trust problem: Affiliates wouldn’t refer aggressively without confidence that payouts were transparent, fair, and fast. Past experiences with informal arrangements had left many sceptical.
Fraud problem: Without verified onboarding and KYC, fake affiliates could submit duplicate or fabricated leads — creating payout liabilities with no revenue backing.
Attribution problem: With no digital infrastructure, referral credit was disputed constantly. Affiliates claimed admissions they didn’t source. Emversity had no ground truth.
All three had to be solved before the channel could scale. Solving one without the others would have created a worse outcome than the status quo.
The Solution
Building intelligence
emConnect was built as a complete affiliate lifecycle platform — from verified onboarding to real-time lead tracking to automated payouts. The product had one design principle: build trust into every touchpoint.
01
Onboarding & KYC
OTP login, Aadhaar + PAN + bank upload, AI/OCR validation, auto-mapping to BDM via referral code. KYC approval 72 hrs → 3 hrs.
02
Lead collection & status
Structured lead form → instant LeadSquared CRM sync. Real-time stage tracking (New / Called / Demo / Enrolled). Two-way webhook visibility.
03
Wallet & payouts
Tier-based commissions (₹20K–₹40K). Auto-verification on first-semester fee paid. RazorpayX disbursement. Payout cycle 3 days → <24 hrs.
04
Invite & referral loop
Firebase deep links embed BDM code. WhatsApp invite automation. New affiliate auto-tagged to parent hierarchy. 44% of affiliates joined via in-product referrals.
05
Dashboard & analytics
Lifetime earnings, conversion rate, lead pipeline, withdrawal history. Built on Firebase + ERP + LSQ — single view across all affiliate activity.
06
RBAC & compliance
AES-256 encryption for all PII. JWT + OAuth 2.0. RBI KYC norms compliant. Role-based access for BDMs, Program Managers, and Finance.
PRODUCT-LED GROWTH ENGINE
01
Seed
Small team of 1 PM + ~10 BDEs onboarded first affiliates manually. Goal: kick-start the ecosystem, not scale it.
02
Refer
Product embedded invite flow: affiliates share deep links via WhatsApp. New affiliate auto-tagged to referrer's hierarchy in ERP.
03
Earn
Affiliates earn ₹20–40K per admission. ₹500 on KYC completion + ₹2K on first admission of a referred affiliate
04
Compound
44% of all affiliates joined via in-product referrals with zero team intervention. Growth decoupled from headcount.
If growth requires constant push, it’s not product-led. If growth compounds because users benefit from bringing in other users, it is. emConnect crossed that threshold within 4 months.
Impact at a glance
Impact
10,000+
Verified affiliates
in first 4 months
₹17.9 Cr
Gross revenue
₹17.11 Cr net contribution
44%
Joined via in-app referral
zero team intervention
−65%
CAC vs paid channels
₹20–25K vs ₹70–90K
265K+
Leads generated
organically via network
₹0.79 Cr
Total payout cost
on ₹17.9 Cr revenue
350
Admissions driven
200 BVoc + 150 BSc
2nd
Acquisition channel
after Google Ads
My Role
End-to-end ownership

Founding PM end-to-end. Started with 40+ field interviews with teachers and consultants — not to validate a solution, but to understand why the channel hadn’t formalised on its own. Identified trust as the single biggest blocker. Made the call to build a product-led affiliate engine rather than a manual incentive programme. Designed the PLG loop — seed, refer, earn, compound — and embedded every mechanic into the product itself. Defined the entire platform architecture, owned trade-off decisions on what to build in v1 vs v2 (gamification, leaderboards, multi-level networks were all deferred). Led cross-functional execution with sales, finance, engineering, and operations.

Key Learnings
What this taught me
01
Distribution hides in plain sight The product didn’t create the behaviour — it formalised and scaled what already existed (informal teacher referrals).
02
Trust is the product, not a feature Transparent status and fast payouts weren’t UX polish — they were the core value proposition that kept affiliates active.
03
Visibility > Cash Incentives Seeing lead pipeline in real time increased participation 3x more than high payout amounts alone could.
04
CAC is design-bounded In PLG, as the network grows, marginal CAC doesn't increase. It’s structurally bounded by product design, not auction dynamics.