Skills & Stack

What I bring
to the table.

Full-stack PM across AI, growth, and platform. I go deep on discovery, stay close to engineering, and don't leave a product until the metric moves.

How I think

"A voice agent isn't a technical project — it's a speed-of-outreach problem. I start with the system constraint, not the feature list."

Core PM

The fundamentals,
with proof behind them.

Every PM claims these skills. The difference is in the decisions they've backed — from PRDs that went straight to dev, to OKRs that moved the business needle.

"I don't ship features that can't be traced to a metric. I don't start with solutions."
Product Strategy
Shifted Emversity from paid-only to PLG — emConnect became 2nd largest channel
PRD Writing
PRDs that go straight to dev — no interpretation, no back-and-forth
User Interviews
40+ teacher interviews (emConnect) · 22 bounced-user sessions (ECHO)
OKR Setting
Set funnel metrics for 8 products — every metric traced to enrolment outcome
Discovery Research
First-principles problem framing before any solution was written
RICE Prioritisation
Sequenced 13 Hercules modules — RBAC & Finance shipped before features
Stakeholder Alignment
Managed 5 internal teams + 8 university partners across Hercules ERP
GTM Planning
Phased rollouts across ANIKA, AURA, emConnect — all metrics-gated
AI / LLM

Not AI-aware —
AI-native.

Built 4 AI products in production — voice agents, RAG systems, LLM scoring engines, dynamic rendering. Each with guardrails, fallbacks, and real revenue impact.

Semantic deviation threshold, confidence gating, and graceful fallback — because AI in a revenue path needs hard constraints.
Prompt Engineering & LLM Design
ANIKA · ECHO
System prompts, confidence thresholds, semantic deviation rate — 15K+ variants without hallucination
RAG Architecture
PitchMate
RAG chatbot inside LeadSquared CRM — real-time objection scripts and program context
Voice Agent Design
ANIKA VoiceBot
OpenAI Realtime API + Knowlarity · Silero VAD · SilenceNudger · 20× cheaper than human ISTs
LLM Intent Prediction
AURA
Hot/Warm/Cold classification + cross-BU fit — revived 68 admissions, ₹3.75 Cr
GenAI Guardrails & Safety
All AI products
Semantic similarity thresholds, feature flags, fallback-to-default, metrics-gated rollout
Growth

CAC down.
Revenue up. Every time.

Growth work that compounds — referral systems, affiliate engines, PLG loops, and landing page personalisation. Every project has a before/after in the numbers.

4 growth products. CAC reduced 35–65%. ₹450+ Cr ARR influenced. One channel built from zero to India's 2nd largest.
−65%
CAC reduction
emConnect vs paid channels
+300%
Lead → sale conversion
ECHO personalisation
₹23 Cr
Referral revenue
Zero additional CAC
+160%
Visitor → lead lift
ECHO · 2.1% → 5.5%
10K+
Affiliates onboarded
4 months · PLG loop
44%
Self-acquired affiliates
In-product referral only
Technical

Deep enough to
not need a translator.

I write specs that go straight to dev. WebSocket relay architecture, Redis caching strategies, database schemas, API contracts — handed to engineers without a meeting.

Built Hercules ERP on Node.js. Defined ANIKA's audio pipeline at 24kHz. Wrote ECHO's semantic formula.
Backend
Node.js microservices · PostgreSQL · MongoDB · MySQL · REST APIs · Webhooks
Frontend
Next.js · React · React Native · Redis caching · Server-Side Rendering
AI / ML
OpenAI API · AWS Transcribe · Silero VAD · WebSocket · Realtime LLM
Infra
AWS S3 · Lambda · Firebase · Docker · CI/CD · Feature flags
Integrations
LeadSquared · RazorpayX · Knowlarity · Gupshup · Freshdesk · WhatsApp API
Tools

The toolkit I
actually use.

Not a tools collector. Each tool here has shipped something — a PRD, a spec, a dashboard, or a key product decision.

Microsoft Clarity for ECHO discovery. Mixpanel for emConnect funnel. Figma for every product wireframe.
Figma
Figma
Wireframes · Flows
Mixpanel
Mixpanel
Funnel analytics
n8n
n8n
Automation
MS Clarity
MS Clarity
Session analysis
Notion
Notion
PRDs · Docs
Jira
Jira
Sprint planning
Postman
Postman
API testing
Amplitude
Amplitude
Product analytics
PM Frameworks I live by

Not in the playbook.
In the decisions.

Six frameworks that shaped every product — not theory, tools I reach for when the problem is hard and the answer isn't obvious.

First Principles Thinking

Strip the problem to its root. A voice agent isn't a tech project — it's a speed-of-outreach problem. Solved admissions leakage at scale.

Anika VoiceBot

Jobs To Be Done (JTBD)

Every product failure traces back to a JTBD mismatch. Used to define Emerge's 5-failure RCA and rebuild 42.ai around school incentives.

Emerge → 42.ai

Systems Thinking

Features are nodes in a system. AURA: audit → intent → pitchmate → outcomes → back to audit. Each layer amplifies the next.

AURA Intelligence Suite

RICE Prioritisation

Reach × Impact × Confidence / Effort. Keeps roadmap decisions defensible in every stakeholder conversation without gut feeling.

Hercules ERP Sequencing

Root Cause Analysis (5 Whys)

Before any pivot, a structured RCA. The Emerge → 42.ai pivot was driven by a 5-failure data analysis, not pressure or emotion.

Emerge Sunset Decision

PLG Loop Design

Growth is a by-product of value creation. Encoded seed → refer → earn → compound into emConnect — 44% joined via in-product referrals.

emConnect

What I
don't do.

Self-awareness is part of the skillset. These aren't weaknesses — they're guardrails built into how I work.

Ship features that can't be traced to a metric
Start with solutions before diagnosing the system constraint
Scale a channel before it's structurally sound
Treat AI as a feature — it's a system that needs guardrails